Manner Borne Chauffeur Services Ltd Terms and Conditions

This document outlines the terms and conditions by which Manner Borne Chauffeur Services Ltd conducts its business with our Clients, Passengers and those who book journeys on behalf of clients.​

 

Privacy & Use of data

Manner Borne Chauffeur Services Ltd are committed to and will adhere to the principles of GDPR legislation in the United Kingdom and are registered with the Information Commissioner’s Office (ICO)

Manner Borne Chauffeur Services Ltd complies fully with the following principles of GDPR:

  • Personal data shall be used lawfully, fairly and in a transparent manner in relation to individuals.
  • Personal data shall only be collected and utilised for specified and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Personal data shall be minimal but relevant, to what is necessary and required in relation to the purposes for which they are processed.
  • Personal data shall be up to date and accurate when necessary to be kept. Inaccurate personal data will be erased and or rectified as soon as being informed.
  • Personal data processed for any purpose will not be kept in any form which permits identification of data subject for no longer than is required for the purposes for which the personal data is processed.
  • Personal data shall be processed in a manner that ensures appropriate security of all personal data, including protection against unauthorised, unlawful processing and against accidental loss, destruction and or damage, using up to date technical and organisational measures.

 

Bookings

Manner Borne Chauffeur Services Ltd will quote at the time of a booking and will use either an estimate of miles using the shortest route and or the time required by the driver to complete the job from collection to destination plus 50% back to base.

All bookings must be pre-booked in advance via email/Booking form or telephone. The person booking must be 18 years of age or over.

The journey, date, time and customers contact details must be confirmed in advance. Manner Borne Chauffeur Services Ltd cannot be held liable for any mistakes made by the customer or specified person making the arrangements at the time of booking.

A confirmation booking form will be sent via email once amendments are fulfilled. There is no charge for making an amendment unless the journey is altered.

Amendments including additional mileage and or waiting time to the journey other than which was quoted for and agreed at the time of booking may be fulfilled, however in such cases may incur extra charges.

All bookings are accepted from clients on the understanding that the client agrees to these terms and conditions of business, to the exclusion of all others.

Clients must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline. If a journey is at rush hour time, please be advised that Manner Borne Chauffeur Services Ltd will offer an alternative collection time based on our experience of the situation. Manner Borne Chauffeur Services Ltd cannot be held responsible for missed checking in times if the alternative time is not accepted.

  • Current Covid-19 travel arrangements must be adhered to and all check-in and arrival conditions followed.

 

Charges

All prices will be quoted in GBP.

When the price has been quoted and the booking confirmed, the price quoted will not be changed by us unless this is a result of any amendments by the client or person who is responsible for making the bookings and will incur additional charges.  These will be notified at the time of any alterations. The cost for any additional miles at the clients request over the original quote will be charged at our current rate of £1.50 per mile.

We will offer a 20-minute maximum waiting time to be included free of charge for address collections and a 60-minute free waiting time will be allocated to each sea or airport booking, please bear this in mind when arranging your collection time.

  • The 60 Minutes free waiting time has been increased to 90 minutes with current Covid-19 arrival restrictions.

If for any reason the client/clients do not show at the agreed time of pick up, your booking may be subject to additional waiting time and car park charges. Manner Borne Chauffeur Services currently allow a total maximum waiting time of 90 minutes due to Covid-19 restrictions (If the vehicle must leave after 90 minutes, there would be no alternative transport/refund or compensation as this will be classed as a “No Show”).

If Manner Borne Chauffeur Services Ltd are unable to contact the client, which will entail us trying the contact numbers provided we will classify this to be a “No Show” and all monies paid will be non-refundable.

Manner Borne Chauffeur Services Ltd will not wait in any area that is not a designated parking area or where a fine could be imposed.

Manner Borne Chauffeur Services can if necessary, by prior arrangement and cost to the client offer the chauffeur to stay overnight locally and be available by phone call, a charge of £100 per night will be applied for this.

For all private bookings, a booking form will be emailed straight away and a signed copy to be returned to enquiries@mannerborne.co.uk. Clients are asked to settle the balance in full at least 72hrs before the booking date. This can be via BACS Transfer or Credit Card. Bookings made for the next day or same-day will be asked to pay immediately.

Corporate account clients will be invoiced on the last day of the month and asked to ensure payment is made within 21 days of issue.

Christmas and New Year pricing differs to the rest of the year and will carry a 75% surcharge onto our usual pricing. This will start from 19.00 Christmas Eve through to 23.59 Boxing day then again 19.00 New Year’s Eve through to 23.59 New Year’s Day. This is unless a prior agreement between the client and Manner Borne Chauffeur Services Ltd.

Manner Borne Chauffeur Services Ltd pricing will include any tolls, parking and or congestion charging incurred while fulfilling the Booking.

  • Additional charges relating to late or overrun conditions will be charged after the gratis period of 20 minutes for private collections and 90 minutes for Air/Seaport collections.

 

Payments

Payments can be made by BACS Transfer or Credit Card. Due to Covid-19, we would appreciate no cash payments currently.

Any enquiries relating to an invoice should be raised within 7 days from the date of issue and be directed to enquiries@mannerborne.co.uk.

Accounts

Account facilities are available to UK based Companies.

Invoices will be issued on the last day of each month and we request settlement within 21 days from the date of issue.

We do reserve the right to make a charge in respect of a late payment on invoices paid after the 21 day period. This will appear on the following invoice and is covered under the late payments of the Commercial Debts Act 1998.

Late payments will incur the charge of 5% of the total amount outstanding, calculated daily.

Account-holders conditions are all valid with the above terms and conditions while the account is valid and not in default.

We ask the client to ensure their account has adequate security to ensure no abuse of the facility and is not falsely used and charges incurred that the account holder does not have knowledge of.

 

Pricing

Our prices are available upon request either by telephone or email at enquiries@mannerborne.co.uk.

All prices will be agreed upon the opening of the account and will depend on the service levels required.

Private bookings will be given a quote for each journey booked, prior to the booking being confirmed.

 

Cancellation

We at Manner Borne Chauffeur Services Ltd understand that plans can change and with current Covid-19 procedures we will make every effort to accommodate all our clients.

A booking can be cancelled up to 2 hours before the vehicle sets off at no extra cost.

If a booking is cancelled within 2hrs of the vehicle setting off the charge will be for the 1st-hour cost only as per our minimum charge.

If the client is as we call a “No Show” at the time and place designated and we are unable to make contact with the client then 100% of the booking fee will apply.

In the unlikely event that we are unable to complete bookings for reasons beyond our control, Manner Borne Chauffeur Services Ltd reserve the right to cancel any hire, due to unforeseen circumstances e.g., Weather/Road conditions/Traffic delays/Strikes/Riots and Acts of God or make alternative arrangements to get the client and or their party to your destination. It is at our discretion to determine the method of onward travel, alternatively, the client may make alternative arrangements at their cost, for which no claim can be made against Manner Borne Chauffeur Services Ltd. The client accepts that the booking is based on a best endeavour basis and therefore, no specific guarantees are made in terms of time, reliability of the vehicle and/or events out of our direct control of the chauffeur from Manner Borne Chauffeur Services Ltd. A full refund (including any deposit) of the hire cost paid will be refunded by the same means the booking was paid. No compensation or additional fees will be paid.

 

Journey

Manner Borne Chauffeur Service Ltd will always travel by the most appropriate route on the day using our experience, local knowledge and the use of any traffic updating app. This will only change if the client instructs us to use a specific route at the time of the booking.

Our Chauffeurs will be punctual and expect to arrive at the pickup point 15 minutes before the booking time, however, we cannot accept responsibility for delays caused by circumstances outside of our control.

 

Health & Safety

Your chauffeur will drive at prescribed safe and sensible speeds, taking into consideration road conditions, speed limits, traffic and will always follow all traffic regulations.

It is against the law in the UK since 1st July 2007 to smoke in private hire/Chauffeur vehicles and Manner Borne Chauffeur Services Ltd maintains a strict non-smoking policy in all its vehicles.

Personal alcohol may be carried securely within your baggage but must not be consumed during your journey. Any illegal substances may not be consumed or carried in your chauffeured vehicle.

It has been the law in the UK since 1983 to wear seatbelts in the front and 1991 for rear-seat passengers, Manner Borne Chauffeur Service Ltd requires it’s clients to wear their seatbelts at all times for their own safety throughout the duration of the journey.

  • By law, small children require additional and appropriate restraints. Manner Borne Chauffeur Services Ltd do not supply child boosters or seats but the client can provide their own and Manner Borne Chauffeur Services Ltd will store car seats at our office free of charge whilst the passengers are away and return them on the return journey.

Food and drink may only be consumed within our vehicles at the discretion of Manner Borne Chauffeur Services Ltd and usually with prior agreement. We would ask that any medical conditions needing the consumption of food or drink to be informed at the time of booking.

We do reserve the right to refuse any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour would pose a threat either to the Chauffeur, the vehicle or any other clients.

Manner Borne Chauffeur Services Ltd will not tolerate any verbal/physical abuse directed to its Chauffeurs or other members of staff. The safety of our chauffeur and clients is always paramount.

Manner Borne Chauffeur Services Ltd Insurers will not cover any injury caused by clients irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a complete stop.

Under no circumstances will the vehicle carry more clients than the vehicle is licensed and insured to carry.

Your chauffeur will brief the clients as to where the first aid kit/fire extinguisher is located on the vehicle or multiple locations if more than one is available.

No animals are allowed in our vehicles unless theses are classed as working animals.

 

Clients Responsibilities

The client must respect the vehicle they are travelling in and are fully responsible/liable for any damage they cause to the interior and exterior of any vehicle or its contents on hire to them. The client agrees to be held liable for the retail cost of any subsequent repair or valeting required in order to reinstate a vehicle to working order. The client will also be liable for a fixed rate for the loss of work whilst the car is being repaired and unable to be used for any forthcoming booked work or ad-hoc work.

Manner Borne Chauffeur Services Ltd accepts no responsibility for any accidental damage caused by clients, to the interior or exterior of the vehicle. Manner Borne Chauffeur Services Ltd cannot be held responsible for spillages on customers clothing or articles if the allowance of food or drink has been agreed upon beforehand. The client accepts responsibility on behalf of the client’s party for any losses or damage to the property of Manner Borne Chauffeur Services Ltd that is provided in the vehicles, this includes, but is not limited to cables etc.

Property

Manner Borne Chauffeur Services Ltd are fully insured for clients and third-party claims. However, customers own property is carried entirely at their own risk and Manner Borne Chauffeur Services Ltd shall not be held responsible/liable for any loss/damage to such property.

When booking with Manner Borne Chauffeur Services Ltd please consider the number of passengers and luggage. A reasonable amount of ordinary passenger luggage is allowed, but luggage, which in the opinion of the chauffeur amounts to excessive weight, will not be carried. Hand luggage may be kept on your person if preferred and space allows.

Clients and their party must check at the drop off point that all items of luggage and or computers, mobile phones etc have not been left behind. Please ensure that all belongings have been accounted for before your chauffeur departs. We cannot guarantee that once your chauffeur has left you that they will be able to return items left in the vehicle to you immediately after due to ongoing commitments.

For safety and comfort will not put luggage on the seats, as they may get damaged and would incur a charge for repair to the client.

Manner Borne Chauffeur Services Ltd keep a record of all lost property at their office and all property will be labelled accordingly then we will endeavour to return any lost property left in our vehicle(s) to the customer, although a delivery charge may apply. If the lost property has not been claimed despite our efforts within 24 hours, we will pass it to our local police station. We cannot be held responsible for items left in the vehicle.

For any lost property enquiries please email enquiries@mannerborne.co.uk or call the office on 0151 3565052.

 

Complaints

Manner Borne Chauffeur Services Ltd aim to offer a level of service that is exceptional on all fronts and on every journey, telephone call or email correspondence. We do however understand that this may not be the same for everybody and as such if you feel you have cause for complaint then please contact our office between 09.30 & 19.00 any day of the week and speak to either Andrew or Jenny on 0151 356 5052 or writing to the company address on the bottom of your booking form or by email to reservations@mannerborne.co.uk within 7 days of the journey. If we require any further information we will be in contact with you.

Manner Borne Chauffeur Services Ltd will respond to all written complaints (received by email or post) within 28 days from the date of receipt.

If a Complaint is not responded to within this timeframe, the customer can forward their complaint to the local authority (Cheshire West and Chester) at the address noted below:

Cheshire West & Chester Council

Licensing Team

Council Offices

4 Civic Way

Ellesmere Port

Cheshire CH65 0BL

If you have a complaint in relation to Manner Borne Chauffeur Services Ltd, please follow the procedure detailed, for any complaint, regarding the service provided, a person employed or a vehicle operated by Manner Borne Chauffeur Services Ltd, please send all details to the address noted on the Complaints form via the link here and feel free to continue on a separate sheet if so required.

Please be as specific as possible and include as much detail as possible. Where applicable please include, dates, times and any other evidence you may have to support your complaint.

 

Liability/Insurance and Clients Rights

Manner Borne Chauffeur Services Ltd are insured for passenger travel only and Public Liability. Our insurance does not constitute any form of travel insurance for clients or their party.

Manner Borne Chauffeur Services ltd does not accept liability for missed flights/events, loss or damage to luggage or consequential losses due to any unforeseen circumstances beyond our control. These things might be something that would be considered by the client for any unforeseen circumstances.

Manner Borne Chauffeur Services Ltd reserve the right to refuse a booking.

Nothing in these Terms and Conditions can affect the Clients statutory rights.